About Protection Plus Security


Protection Plus Security NQ was originally formed in 1991 by Wayne Fairbrother. Wayne owned and operated PPSNQ for 22 years before retiring from the Industry in 2013. Today, PPSNQ is a valued member of the Southern Cross Protection family. As one of Australia’s oldest and most trusted security providers, Southern Cross Protection (SXP) continues the dedication to quality and professionalism that Wayne built our business around over 30 years ago.

This decision was made to provide a broader security offering in North Queensland, with the same quality of service you have come to know from the Protection Plus team. All core implementation and field teams remain unchanged after the merge. We have secured the NQ community since 1991 and will continue to do so keeping the Protection Plus name and teams in place unchanged.

We are proud to support our community and sponsor large regional events including the Townsville running festival and Ronald McDonald House Gala Events.

Over the years our company has grown from strength to strength and now with a team of over 200 and the largest Patrol Fleet in North Queensland and boasting branches within Townsville Cairns and Rockhampton.

Protection Plus Security now offers a full end to end service and support for any and every security requirement that you may ever need.

Be Secure – 24 Hour Service – Call Today – 07 4728 7150

Our mission is to provide local customers with a cost-effective, high quality security service for North Queensland.

Our team has continued to nurture this phllosphy since the company’s expansion in Townsville and Cairns.

At Protection Plus Security NQ, our focus is on:

  • Delivering a cost-effective & targeted security solution to our one-off customers & ongoing clients.
  • Implementing new technologies to enhance our serviceability.
  • Providing a security service you can trust, delivered by a security team you can rely on.

Protection Plus Security NQ currently employs 40 full time security officers, along with more than 100 additional security officers who form our special event and emergency teams.

We have a permanent mobile patrol fleet of 5 vehicles, enabling our team to monitor upwards of 190 residential and commercial premises per night, and respond to hundreds of alarm activations each month. Our team also performs a variety of specialist security services Including:

  • Cash collection & banking
  • ATM first and second line servicing
  • Armed guarding, special event security & crowd control
  • Static, construction site, gatehouse & concierge guarding
  • Event Management & Security

Feel free to call our knowledgeable office staff for more information.

Quality Assurance

At Protection Plus Security NQ we are focused on our quality of service. Ensuring we are fully compliant with the Security Industry Act and codes of practice for the provision of security services.

We also work to ISO 9001 and AS/NZS ISO 14001. Contact our NQ head office for full details of our capabilities.

To maintain the highest standard of customer service and security solutions, we have implemented a number of quality assurance controls, and operate on a principle of transparency of services provided.

These controls Include:  

  • Strict company policies & procedures
  • Safe Work Method Statements
  • GPS Tracking
  • Proof of Service
  • CCTV
  • SMART/Sendem
  • Live/online reporting processes

All of our security patrol vehicles are fitted with GPS tracking and CCTV enabling us to monitor our staff every minute whilst they are on your site.

We pride ourselves on our incident reporting processes. Clients receive detailed daily reports of any incidents that occur on site, often photographic evidence is supplied. We customise our patrols and inspections to meet the requirements of the client, these can include items such as lights not working or even taps left running.

In some instances we even complete our clients safety audits whilst patrolling the premises identifying any hazards.

One of our most Important quality safeguards is the UNIGUARD patrol verification system. This technology gives our clients a login to access our system, so they can view patrol reports live as well as inform the clients of times and locations visited onsite.

With the ever expanding growth in technology we have implemented a new software program called SMART

“A sophisticated dispatch, billing and management system for patrols, guards and service companies specifically engineered for the Australian Security Industry. SMART enables businesses to work more efficiently thanks to its wide-ranging functionality and ease of use.”

Protection Plus Security NQ also utilises Smart Net, this is an ever growing secure network, where your control room can send us responses within seconds. Now our security personnel can respond almost Immediately, rather than wasting valuable minutes waiting for the control room operator’s call.